Cancellation & Refund Policy

1. Date Change & Rescheduling Flexibility

We understand that life happens — especially when balancing work leave and family schedules. If you need to postpone or shift your travel dates, please inform us on WhatsApp at least 14 days prior to departure. We will happily transfer your advance booking to any open future date at zero penalty (subject to hotel availability).

2. Cancellation Timeline

• 15+ days prior to pickup: 85% refund of advance deposit (minus nominal administrative and bank processing fees).
• 7 to 14 days prior to pickup: 50% refund of advance deposit, or 100% credit toward a future departure within 12 months.
• Less than 7 days prior to pickup: Advance deposits are non-refundable as vehicle allocations and partner hotel rooms are committed.

3. Force Majeure & Weather Disruptions

In the rare event of extreme regional weather, airport closures, or official government advisories that prevent your tour from proceeding, we will work with you to reschedule your journey or provide maximum possible credits from our local partners.

4. How to Request a Cancellation or Date Shift

Simply reach out to Param & Suchi directly on WhatsApp or email booking@offbeatpayana.in with your booking reference. We resolve all requests promptly and transparently.